Accessibility and special needs

In the metropolitan services of Ferrol we work to guarantee access to our transport service to all people, regardless of their age or ability to move. Our goal is that they can enjoy our services in the same conditions of security, equality and comfort, with the greatest possible autonomy.
For any questions or suggestions about our services adapted for travelers with disabilities, contact us through our telephone number +34 981 061 500.

Adapted buses

The entire FERROLBUS fleet is accessible, with the following elements:

Special places for people with reduced mobility in wheelchairs or scooters. Our buses have from 1 to 8 seats, depending on the model.
Preferential seats for people with reduced mobility, the elderly with mobility problems, pregnant women and people with small children.
Exterior signage indicative of accessible vehicle.
External push button for access request via ramp or platform (in urban vehicles).
Ramp or lifting platform, depending on the model.
Bus kneeling system (in urban vehicles).
Internal stop request button.
Non-slip floor.
System of bars and handles.
Edges of the marked steps.
Braille seat numbering (in intercity vehicles).

Special seats

On all urban lines (A, B, C, D, E, E-F and F) it is possible to travel in a wheelchair or scooter.

In the case of interurban lines (1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15 and 16), it is necessary to give a minimum notice of 24 h. Please contact us by email: traficoferrol@alsa.es

To find out the conditions and characteristics of your trip in a wheelchair or scooter, please see the section on Special seats on the Alsa website.

Assistance dogs

Assistance dogs, including support dogs for people with diabetic and epileptic disorders, can travel inside the bus free of charge.

They must sit on the ground at the passenger's feet.

It is mandatory for the dog to carry its leash and all its documentation, especially the one that proves it as such, since it may be required by Alsa staff at the time of accessing the bus.

Accessible website

Other special needs services

Possibility of requesting stops outside the usual ones at night. To promote the safety of certain groups, women, minors, elderly people traveling alone and people with disabilities may request that, between 22:00 and 07:00, stops be made to leave the bus outside the bus points. planned stop. To do this, all you have to do is tell the driver when you get on the bus. the point at which they request to get off. The points where the stop is requested must always be on the line's itinerary.
As a special service for travelers in wheelchairs or scooters, in the event of a breakdown in the access ramp or platform, we will make a taxi available to the traveler when the wait for the client is going to be more than 10 minutes.
Approach to the stop. The driving staff will bring the bus as close as possible to the stop to make it easier for users to get on and off.

Qualified service personnel

Certification in accessibility

Video interpretation

It is a web service to assist deaf people who access the information and sales service of Alsa Ferrol.

The tool allows, by video call, communication between deaf people and Alsa Ferrol staff in real time through an interpreter who translates requests for information and ticket purchases, establishing fluid online communication between them.

Alsa Ferrol thus guarantees equal opportunities and personal autonomy for deaf people when communicating with our customer service or information and sales services.

Access to the video call service in sign language

User manual for video calls (spanish)

Alsaferrol - Accessibility and special needs

Accessibility and special needs